July 9, 2018

Africa Rising

Survey highlights the immense appetite for cloud-based contact centre solutions on the continent. Cloud computing is a growing trend globally, including in Africa. Many businesses on […]
March 14, 2016
Automotive Report 2016

2016 South African Automotive Future Now Report: A Focus on the Future

The latest automotive market research trends, predictions and forecasts   The global automotive industry is entering an era of far-reaching and extensive transformation facing strict regulatory […]
September 16, 2015
Offshoring, Onshoring and Business Process Outsourcing Report

National BPO&O: Outsourcing, Co-Sourcing, Insourcing

National BPO&O: Outsourcing, Co-Sourcing, Insourcing Last month, we took at look at some of the broad strokes that emerged from the Offshoring, Nearshoring, Onshoring chapter. Taking […]
August 11, 2015
Diverse Customer Service Portrait

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights Qualitative interviews conducted by Knowledge Executive with key local and international BPO&O service providers have proven enlightening in revealing […]