June 7, 2018
AI and BPO

How Will AI Impact BPO In Fast-Growing Locations?

Will AI and robots take over contact center jobs? Mark Hillary says not entirely. When I visited Jamaica recently, one of the recurring conversation topics repeated […]
June 7, 2018
CxOutsourcers

CX Outsourcers Mindshare Group in Las Vegas

Launch of CxOutsourcers Mindshare Group by Mark Hillary. In the customer experience (CX) environment, many of the case studies we read are based on the perspective […]