BPO Research

2019 US BPO Marketplace Report


The 2019 US BPO Marketplace Report was commissioned to provide a market analysis and profile of business process outsourcing (BPO) service providers in the United States and in key nearshore markets.

This was a closed, commissioned report that included US BPO market insights on:
• Sales performance
• Insurance and financial BPO services
• Customer care programs
• Resource and talent pools
• Talent development
• Digital channel fulfillment
• Compliance and regulation

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2019 German BPO Service Provider Profiling Report


The 2019 German BPO Service Provider Profiling Report provided a market scan of leading/prominent financial services specialist (FSS) outsourcers in the German onshore market and in nearshore European markets.

This was a closed, commissioned report that included insights on:
• Financial services and insurance BPO expertise
• Onshore and nearshore sales capabilities
• Number of onshore and nearshore seats
• Channels and technology deployed
• Talent development
• Compliance and regulation
• Delivery centers and locations

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2019 Africa BPO Country Reports and Market Analysis


The 2019 Africa BPO Country Reports and Market Analysis provided a market analysis and scan of 7 African countries and their respective BPO value propositions. A team of researchers and analysts at Knowledge Executive compiled this report by conducting telephonic interviews, desktop research and co-ordinating results with in-country research partners.

This was a closed, commissioned report that included insights on each African country including:
• Ease of doing business
• Investment incentives and guarantees
• Economic indicators
• PESTLE reviews
• Employment, recruitment and skills development initiatives
• Communications and transport infrastructures
• BPO SWOT analyses
• BPO services and capabilities
• Channels and technology deployed
• Salary surveys and benchmarks
• Vertical industry capabilities
• Language skills

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2018-2019 Human Resource Outsourcing & Employee Experience Market Intelligence Survey


Available now, the 2018-2019 Human Resource Outsourcing & Employee Experience Market Intelligence Survey includes the views of 200 global HR Executives, Directors and CHROs.

Download your report now.
Includes data sets on investment plans for:

• Multi process human resource outsourcing (HRO).
• Recruitment process outsourcing (RPO).
• Benefits administration outsourcing (BAO).
• Learning & skills development outsourcing (LSO).
• Skills development and training.
• HRO offshore locations.
• Employee engagement.
• Employee experience (EX).
• Recruitment and HR technology.
• HR pain points and challenges.
• Robotic capital.

2017-2018 Finance & Accounting Outsourcing Market Intelligence Survey


Published by Knowledge Executive, the 2017-2018 Finance & Accounting Outsourcing Market Intelligence Survey includes the views of 126 finance & accounting decision-makers in Australia, USA and UK.

Includes first-to-market insights on:
• F&A buyer’s outlook & investment plans.
• Channel and technology preferences.
• Competitive advantages.
• CFO investment priorities.
• Preferred offshore locations.
• People & talent management.
• New F&A technology.
• Robotic process automation and AI.
• Top industry/vertical sector trends.