Commissioned

Knowledge Executive provides commissioned research services, surveys and studies spanning the Automotive, BPO&S, Banking, Insurance, Retail and Telecoms sectors (nationally, regionally and globally), the costs of which are wholly paid for by the client based on detailed scoping sessions, project plans and proposals. Commissioned research is carried out in cooperation with the related industry and/or business and is done in confidence, in both an unbiased and objective manner, as agreed with the client.

2019 US BPO Marketplace Report


The 2019 US BPO Marketplace Report was commissioned to provide a market analysis and profile of business process outsourcing (BPO) service providers in the United States and in key nearshore markets.

This was a closed, commissioned report that included US BPO market insights on:
• Sales performance
• Insurance and financial BPO services
• Customer care programs
• Resource and talent pools
• Talent development
• Digital channel fulfillment
• Compliance and regulation

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2019 German BPO Service Provider Profiling Report


The 2019 German BPO Service Provider Profiling Report provided a market scan of leading/prominent financial services specialist (FSS) outsourcers in the German onshore market and in nearshore European markets.

This was a closed, commissioned report that included insights on:
• Financial services and insurance BPO expertise
• Onshore and nearshore sales capabilities
• Number of onshore and nearshore seats
• Channels and technology deployed
• Talent development
• Compliance and regulation
• Delivery centers and locations

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2019 Africa BPO Country Reports and Market Analysis


The 2019 Africa BPO Country Reports and Market Analysis provided a market analysis and scan of 7 African countries and their respective BPO value propositions. A team of researchers and analysts at Knowledge Executive compiled this report by conducting telephonic interviews, desktop research and co-ordinating results with in-country research partners.

This was a closed, commissioned report that included insights on each African country including:
• Ease of doing business
• Investment incentives and guarantees
• Economic indicators
• PESTLE reviews
• Employment, recruitment and skills development initiatives
• Communications and transport infrastructures
• BPO SWOT analyses
• BPO services and capabilities
• Channels and technology deployed
• Salary surveys and benchmarks
• Vertical industry capabilities
• Language skills

If your organization requires a similar survey or market analysis, please contact us.
Or email: mark@knowledge-executive.com

2018 Genesys Cloud Transformation Survey: African Small & Medium Sized Contact Centres


This report, commissioned by Genesys, reflects the viewpoints, opinions and predictions of African small and medium sized businesses and contact centres, juxtaposed with desktop research and qualitative commentaries from forward-thinking executives in the region. 

Includes chapters covering:
• Global contact center cloud transformation trends.
• Cloud transformation in African contact centers.
• Employee engagement.
• Customer engagement.
• Social media channel management.
• Commercial models.
• Technology service provider requirements.
• Business & customer trends.

Facilities Management Market Analysis Survey


The 2018 - 2019 Facilities Management Market Analysis Survey: South Africa report, quantifies and analyses the facilities management (FM) sector in South Africa across 17 core service lines and 12 vertical industries.

Includes insights on:
• FM outsourcing trends.
• Buyer and provider relationships.
• In-house operational challenges.
• FM innovation.
• Future trends and game changers.

Facilities Management South Africa Report


The Facilities Management South Africa report, commissioned by Servest with the support of SAFMA, looks at trends, forecasts and predictions in the facilities management (FM) sector.

Includes insights on:
• FM outsourcing trends.
• Buyer and provider relationships.
• In-house operational challenges.
• FM innovation.
• Future trends and game changers.

Automotive Future Now Report


The Automotive Future Now report, commissioned by Innovation Group, presents a qualitative analysis of the conversations held with automotive industry executives. It explores the impact of international car manufacturing trends and stresses the importance of strategic preparation for meeting the future now.

Includes insights on:
• Global automotive future now trends.
• Business climate.
• Labour forces.
• Steering ahead: OEMs & manufacturers.
• Manoeuvring Frontward: Dealerships & Retail.
• Navigating Forward: Maintenance & Service.
• Driving The Future: Automotive Technology.