CX Research

2018-2019 Customer Experience for Insurance Market Intelligence Survey


The 2018-2019 CX-4-Insurance Market Intelligence Survey provides substantiated research on the investment plans and growth objectives of 150 insurers from Australia, South Africa, the UK and the US. 

Includes insights on:
• Insurance customer experience (CX).
• Insurance customer lifecycle management (CLM) outsourcing & co-sourcing growth.
• CLM & CX investments.
• Claims processing.
• Service provider requirements.
• Offshore destinations.
• Challenges & pain points.
• Top insurance industry trends.

COMING SOON

2018-2019 Customer Experience for Banking Market Intelligence Survey


Coming soon, the 2018-2019 Banking-4-Insurance Market Intelligence Survey includes data sets and insights from banking executives and decision makers from Australia, South Africa, the UK and the US.

Includes data sets and insights on:
• BPO investment strategies.
• In-house operational challenges.
• Digital channel adoption.
• Banking automation trends.
• Most favored offshore delivery locations.
• Banking customer experience (CX).
• Outsourcing & co-sourcing growth.
• Buyer’s outlook & investments.
• Service provider requirements.
• Top banking industry trends.

2018-2019 Customer Experience for Telecoms Market Intelligence Survey


Due out in September 2018, the 2018-2019 Telecoms-4-Insurance Market Intelligence Survey provides an in-depth profile and buyer’s outlook of the telecommunications sector.

Includes insights on:
• Telecoms customer experience (CX).
• Telecoms customer lifecycle management (CLM) outsourcing & co-sourcing growth.
• Buyer’s outlook & CX investments.
• Top-of-choice offshore destinations.
• Top telecoms industry trends.

2018-2019 Customer Experience for Retail Market Intelligence Survey


Due out in October 2018, the 2018-2019 Retail & eCommerce-4-Insurance Market Intelligence Survey covers trends in the global retail sector, including eCommerce and online retailing.

Includes insights on:
• Outsourcing investment strategies.
• Retail customer experience (CX) and sales outsourcing.
• Growth and investment plans.
• Challenges and pain points of retailers.
• Digital channel adoption.
• Automation trends.
• Most favored offshore delivery locations.