August 16, 2018
BPO Harmony

From discord we can find harmony

BPO stakeholders and trade associations should embrace a ‘get-up-and-go, focus-forward’ mindset that has the true interests of their countries at heart. I have been watching (and […]
July 9, 2018

Africa Rising

Survey highlights the immense appetite for cloud-based contact centre solutions on the continent. Cloud computing is a growing trend globally, including in Africa. Many businesses on […]
June 7, 2018
AI and BPO

How Will AI Impact BPO In Fast-Growing Locations?

Will AI and robots take over contact center jobs? Mark Hillary says not entirely. When I visited Jamaica recently, one of the recurring conversation topics repeated […]
June 7, 2018

CX Outsourcers Mindshare Group in Las Vegas

Launch of CxOutsourcers Mindshare Group by Mark Hillary. In the customer experience (CX) environment, many of the case studies we read are based on the perspective […]
March 14, 2016
Automotive Report 2016

2016 South African Automotive Future Now Report: A Focus on the Future

The latest automotive market research trends, predictions and forecasts   The global automotive industry is entering an era of far-reaching and extensive transformation facing strict regulatory […]
September 16, 2015
Offshoring, Onshoring and Business Process Outsourcing Report

National BPO&O: Outsourcing, Co-Sourcing, Insourcing

National BPO&O: Outsourcing, Co-Sourcing, Insourcing Last month, we took at look at some of the broad strokes that emerged from the Offshoring, Nearshoring, Onshoring chapter. Taking […]