News

August 11, 2015
Diverse Customer Service Portrait

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights

National BPO&O: Offshoring, Nearshoring, Onshoring Research Highlights Qualitative interviews conducted by Knowledge Executive with key local and international BPO&O service providers have proven enlightening in revealing […]
July 7, 2015
Thought Leaders reports

Now Online: 2015-2016 Knowledge Executive Business & Marketing Insights Report

Now Online: 2015-2016 Knowledge Executive Business & Marketing Insights Report  It is with tremendous enthusiasm that we present the 2015-2016 Knowledge Executive Business & Marketing Insights […]
June 23, 2015
Thought Leadership and Market Intelligence Report Omnibus

Launch of 2015-2016 Knowledge Executive Research Report in eBook and Print formats

Launch of 2015-2016 Knowledge Executive Research Report in eBook and Print formats The most up-to-date version of the 2015-2016 Knowledge Executive Business & Marketing Insights report […]
May 22, 2015
Secure data

POPI – Be Compliant, not Defiant! Part I

POPI – Be Compliant, not Defiant! Part I Direct marketers have been methodically preparing for the eventual promulgation of the Protection of Personal Information (POPI) act […]
May 22, 2015
Sending wireless SMS using a smartphone

POPI – Be Compliant, not Defiant! Part II

POPI – Be Compliant, not Defiant! Part II Regarding email marketing – POPI explicitly outlines the conditions upon which email communications is prohibited. Section 66 specifies […]
March 10, 2015

Saicom Leads The Open Source Revolution in Call Centre Services

The open source revolution is making its mark on the call centre industry. A new culture of open technology and innovation is enabling operators to cut […]