Knowledge Executive has been operating in the media and research sector for 24 years. Since its inception in 1993, Mark has overseen the publication of magazines such as PC World Zimbabwe, PC World Southern Africa, Knowledge Executive Business Process Outsourcing (BPO) Journal, Microsoft Africa Magazine and IBM Business Partner Magazine. The company has also published commissioned research reports on behalf of the International Data Corporation (IDC), IBM for East, West and Southern Africa, Innovation Group, Servest, AdCorp, Genesys and BPESA.
Mark has also directed the creation and production of various syndicated qualitative surveys and quantitative reports including the 2017-2018 Finance & Accounting Outsourcing Market Intelligence Survey, 2018-2019 Human Resource Outsourcing & Employee Experience Market Intelligence Survey and 2015-2016 Knowledge Executive Business & Market Insights for BPO, Contact Centres, Marketing & Social Businesses.
Mark consults as a CX strategist, researcher and speaker for many organisations such BMW, Deloitte, FNB, Genesys, IBM, Innovation Group, Nissan, Old Mutual, Servest, The Luxury Marketing Council and several global BPO organizations. He has also moderated and event managed (with his team) global webinars and events for organisations such as Dimension Data, Innovation Group, SPi CRM, Calabrio, WNS and Ryan Strategic Advisory.
In addition to his background in publishing and marketing, Mark has extensive experience and qualifications in journalism, market research, digital and content marketing and mass media communications. He is a published author of childrens books, with a fictional childrens series currently under review.